Envy Questions & Answers

We want to prove that shopping for Sunglasses online means you can enjoy stylish sunglasses at a reasonable price. Enjoy express shipping from Australia. Our prices are so low because we have no middle men so you buy direct from Urban Street Shades. No fancy showrooms, No overstaffing and low advertising costs. Unlike other Sunglasses stores, we let our prices do the talking and pass on these great savings to our Envy crew.

We accept All Major Methods of Payment: Paypal, Visa, Mastercard, Apple Pay. We also have Shop Now / Pay Later Options: Afterpay, Laybuy, humm.

Your order total will be charged in AUD however, our website has a currency converter on the home page. You can select your currency to see how much your order will cost in your local currency. Please note that your bank will select the exchange rate that you will be charged.

We aim to have all Australian orders shipped the same business day if placed before 4pm Australian Eastern Standard Time (AEST - QLD.). Any orders placed over the weekend or on a public holiday are shipped the following business day. For our international babes, we’ll be getting your orders out the door the same business day if placed before 1pm AEST! After you receive your shipping confirmation email from Urban Street Shades, please allow 12-24 hours for your tracking details from Australia Post to come through. If you do not receive a confirmation email, please contact shop@envysunglasses.com

Australian and New Zealand orders ship via Australia Post. U.S. orders are delivered via Post UPS / USPS. United Kingdom orders are delivered by Royal Mail. All Other Countries - your local postal service will deliver your parcel.

We try our best to process and dispatch orders on or before the next business day, therefore any changes will be dependent on whether the order has been dispatched. Please contact us as soon as possible to request a change, and we will do our best to accommodate you at shop@envysunglasses.com

We are based on the Gold Coast, the Sunshine Capital of Queensland, Australia. We ship all orders out of our warehouse in Broadbeach. Our products are professionally packaged by our handling team, ensuring your Envy Shades arrive in perfect condition regardless how far they go.

You may cancel or amend your order within the first 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us in the first 7 days (undamaged with all its packaging) and we will refund you. NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense.

If your Envy sunglasses arrive broken or damaged please contact us within the first 48 hours of receiving the item and we will work it out with you. You can contact us via email: shop@envysunglasses.com (Make sure to include your full name and order number)

The safest bet is to buy sunglasses that provide UV 400 protection = 100% UV protection. That means that the sunglasses protect your eyes from both UVA and UVB radiation. Urban Street Shades offer this level of protection on all models. UV protection typically lasts 2 years on sunglasses. You should replace them every two years. If you wear your sunglasses more often or work in the sun, you should replace them even more frequently.